Customer Testimonials

“We started to research contractors in March 2009 to remodel our kitchen and upstairs area (2 bedrooms and a bathroom) prior to our moving back in to our house in August 2009. We meet with two contractors who did a walk though, made suggestions, and followed up with an estimate… We choose Bruce Van Waes for several reasons, he had the best suggestions on what could be done with both areas, he was prompt at getting us an estimate, cost was slightly below competitor, and just his genuine interest in working with us.

Fast-forward to September. We were not living in the house during the remodel, so we were not able to monitor all work being completed. We had email communication with Bruce, and he did keep us well-informed… including pictures of the work completed. Bruce required minimal payment until we were able to inspect the work, this was quite different from other contractors we have worked with, however, Bruce wanted to make sure we were satisfied before final payments were made.

Overall, the work was exceptional, the kitchen cabinets and counter tops were beautiful, new kitchen floor plan (Bruce’s idea) opened up the entire second floor of the house, and upstairs- bedroom carpet and painting great, new open bathroom floor plan wonderful. There were a few minor things that needed to be tweaked, he had his guys out immediately and all was fixed. We did have one major unsatisfied job, the new kitchen hardwood floors. Bruce sent his guys in to see if they could be fixed without have to tear them up and replace with all new wood. They tried to fix, but still we were not satisfied. This is where Bruce excels… making sure a job is done right, customer satisfaction is everything to him. He sent in another crew to tear up and replace the entire kitchen floor, and the new floor looks great.

We have worked with other contractors and will say in comparison, our experience with Bruce was excellent. His costs were very reasonable, he is extremely reliable, he is trustworthy, and he is about making sure the job is done right. He is about customer satisfaction.

We have several other home projects we need to complete in the next year, and rest assured…we will call on Bruce to get the job done.”

“We selected Van & Van Austin as our building contractor and have been very pleased with our choice. Bruce was very helpful with the design of our addition, and his plans reflected the concept of our ideas perfectly. He also made us aware of new products and ideas that we hadn’t though of.

The bid was fair and all the crews that worked at our house were friendly and respectful of our home and property. The quality and craftsmanship of work they performed was top-notch. We enjoyed the building process more than we expected and will continue to recommend Van & Van to our friends and neighbors. We also look forward to using them again for any further improvements to our home.”

“When we started our dog boarding and training facility, Action Pack Dog Center, we needed an experienced commercial contractor with knowledge, expertise and experience in a variety of commercial construction techniques including CMU block, wood and metal studs. After talking with Bruce from Van & Van Austin, we knew we were on the right track. Bruce helped us with our design ideas and offered suggestions to help us run more efficiently.

He broke the estimate down into various phases so that we could pick and choose the items that had the highest priorities. As a start-up company, we had a tight budget and the cost proposal was reasonable and easy to work with. The crews worked hard and finished on schedule, even working weekends and overtime in order to be ready for our grand opening. The crew that worked on our project was experienced, friendly, and respectful of our property while keeping the work space clean and safe.

We recommend Van & Van Austin and look forward to having them back on site to help us expand for phase two.”

“Choosing Van & Van Austin as our commercial building contractor was easy. I had worked with Van & Van on other projects with great results. After meeting with Bruce Van Waes and describing our needs for our new office location, the hard work was over. Bruce prepared a budget and schedule that met our needs. The crews were fast, experienced, and everyone worked well together to get us into our new location on time and on budget. I would recommend Van & Van!”